Software as a Service (SaaS)
The keys to profitable SaaS growth are minimal churn and a reliable stream of new customers. Enter Salesforce. It offers the tools to attract ideal customers, streamline the sales process and onboard and engage new users effectively. And by automating areas such as subscription and invoice management, Salesforce can free up your team to do what they do best: building an outstanding product.
Resolve IT is here to help leverage the full potential of Salesforce. With an effective implementation strategy, comprehensive training, and round-the-clock support, we will ensure that Salesforce is the engine that allows you to scale and grow your SaaS business.
Do you have questions about scaling your Salesforce environment, or are you curious about how our tools can support your growth model? If so, schedule a no-obligation consultation with our experts to explore the capabilities of our Salesforce Billing module.
Salesforce shines in areas like:
Stripe is a widely-used online payment platform known for its user-friendly interface and robust security. It enables businesses to accept and manage online transactions seamlessly through its versatile integration options and developer-friendly API.
Aircall is a cloud-based phone system, allowing businesses to handle calls effectively with a user-friendly interface and integration options. It offers tools for managing calls and improving customer interactions efficiently.
DocuSign is a digital platform that allows people to sign and manage documents online, making it easier to handle paperwork without needing physical copies or in-person signatures.
Exact Online is a cloud-based ERP solution for small and medium-sized businesses. It helps manage finances, operations, and customer relationships in one place. With real-time insights and customizable reporting, it streamlines processes and supports business growth.
Google Drive is a cloud-based file storage and synchronization service provided by Google. It allows users to store files in the cloud, synchronize files across devices, and share files with others.
OneDrive and SharePoint integration enable smooth collaboration and file sharing within organizations, simplifying workflow transitions between personal and team-based file management. The streamlined system includes robust security measures for effective access control.
This integration provides an efficient solution for businesses to enhance productivity and manage content seamlessly.
Organisations we've empowered
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Frequently asked questions
Is your question not among the frequently asked questions? Then get in touch with our specialists. We are happy to help you further!
Customer churn is our biggest concern. How does Salesforce help us spot churn early?
Salesforce brings signals such as declining usage, open support tickets and stalled renewals together in one customer view. As a result your team sees early which customers are at risk and you can step in on time. You can even set automatic alerts for when an account needs attention.
We have many different subscription models and invoicing involves a lot of manual work. Can that be automated?
Yes. With the Salesforce Billing module you automate recurring invoicing for different subscription models, from monthly to yearly and everything in between. Changes such as upgrades or cancellations are processed in the invoicing automatically, which saves a lot of manual work and errors.
Our onboarding of new users is messy at the moment. Can Salesforce streamline that?
Salesforce can turn your onboarding into a fixed and repeatable process with tasks, automated messages and clear responsibilities. New users go through the same smooth steps every time and your team sees exactly where each customer is in the journey. That increases the chance that customers experience value quickly.
As a fast growing SaaS we want a real time view of MRR and ARR. Can Salesforce provide those figures?
Salesforce gives you real time dashboards with figures such as MRR, ARR and churn. You no longer have to wait for manual reports and can drill straight into the underlying data. That way you make decisions based on current data.
We are scaling fast and our processes are lagging behind. Does Salesforce grow with us without us having to set it up again each time?
Salesforce is built to grow with your business, from a small team to a large organisation. You can expand processes step by step without having to start over each time. Resolve IT sets up your environment so scaling up later stays straightforward.