The landscape of the utility industry is changing rapidly. Navigating these developments requires innovative tools that help utility providers simplify their operation, reduce costs and meet evolving customer expectations. Salesforce provides a sophisticated platform that supports energy and utility providers in this journey, offering tailored digital tools to help them excel at delivering their services.
Resolve IT is your trusted partner in harnessing these Salesforce solutions. Our team of experts is here to help your organisation tap into the true power of Salesforce. We help you design a custom implementation, ensure seamless integration with your existing systems, and provide both comprehensive training and ongoing support.
Do you have questions about using Salesforce in the energy sector, or would you like to know how to get more out of your platform? If so, schedule a no-obligation consultation with our experts to discuss the possibilities of Salesforce consulting.
Salesforce shines in areas like:
Microsoft Teams, a collaborative communication platform developed by Microsoft Corporation, has become one of the most popular tools for remote and in-office work, owing to its numerous advantages.
Most popular are the Collaboration, Meeting and File Sharing Functionalities which come with the out of the box solution
Exact Online is a cloud-based ERP solution for small and medium-sized businesses. It helps manage finances, operations, and customer relationships in one place. With real-time insights and customizable reporting, it streamlines processes and supports business growth.
OneDrive and SharePoint integration enable smooth collaboration and file sharing within organizations, simplifying workflow transitions between personal and team-based file management. The streamlined system includes robust security measures for effective access control.
This integration provides an efficient solution for businesses to enhance productivity and manage content seamlessly.
SAP provides a wide range of enterprise software solutions, including ERP, customer relationship management, and supply chain management, assisting businesses in managing their operations, data, and resources effectively to enhance productivity and decision-making.
DocuSign is a digital platform that allows people to sign and manage documents online, making it easier to handle paperwork without needing physical copies or in-person signatures.
Organisations we've empowered
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Frequently asked questions
Is your question not among the frequently asked questions? Then get in touch with our specialists. We are happy to help you further!
We have a large customer base and our customer contact is fragmented across several systems. Can Salesforce bring that together?
Salesforce brings customer data, contracts and touchpoints from different systems together in one environment. As a result your employees see the full customer history instead of separate fragments. That makes customer contact more personal and faster, even with a large customer base.
The energy transition is changing our offering quickly. Is Salesforce flexible enough to support new services and tariffs at speed?
Salesforce is flexible enough to add new services, tariffs and subscription models relatively quickly. Because the platform is configurable, you do not have to commission new software for every change. That lets you move with the rapid developments of the energy transition.
Our customer service receives a lot of standard questions. Can we relieve pressure with self service for customers? Yes.
With a customer portal and self service options, customers can handle things themselves, such as submitting meter readings, viewing invoices and getting answers to common questions. This reduces the load on your customer service and helps customers faster. Your employees then have more time for more complex questions.
We work with outdated systems for meter data and invoicing. Can Salesforce connect with those?
Salesforce can connect with existing systems for meter data, invoicing and other processes. We arrange an integration where data is exchanged automatically, so you are not stuck with separate islands of information. Resolve IT has experience with these kinds of connections to existing infrastructure.
We dispatch many technicians for installations and maintenance. Does Salesforce support that field service?
With Salesforce Field Service you plan and dispatch technicians for installations, maintenance and outages. Technicians have on the go access to work orders and customer data and report their findings back directly. That way field service runs more efficiently and the planning stays current.