Media & communications
Maximise customer lifetime value, lower costs, and accelerate innovation. These are the core promises of Salesforce Communications Cloud and Media Cloud. With industry-specific capabilities, such as complex product management and omni-channel services, Salesforce is an essential tool for media and communications organisations looking to lead the field with digital offerings.
Resolve IT is your partner in leveraging the power of Salesforce for your organisation. We thrive on making the complex simple as we build a tailored solution that meets your organisation’s goals and requirements. Offering extensive training and swift support, we will help you get marketing, sales and service teams on the same page to deliver smooth customer journeys and maximise ROI.
Do you have questions about centralizing your customer journeys, or are you curious about how we can optimize your data flow? If so, schedule a no-obligation consultation with our experts to discuss the possibilities of our SharePoint-Salesforce integration.
Salesforce shines in areas like:
Microsoft Teams, a collaborative communication platform developed by Microsoft Corporation, has become one of the most popular tools for remote and in-office work, owing to its numerous advantages.
Most popular are the Collaboration, Meeting and File Sharing Functionalities which come with the out of the box solution
ChatGPT is a sophisticated machine learning model developed by OpenAI, based on the GPT-4 architecture, designed to generate human-like responses in natural language conversations.
Aircall is a cloud-based phone system, allowing businesses to handle calls effectively with a user-friendly interface and integration options. It offers tools for managing calls and improving customer interactions efficiently.
OneDrive and SharePoint integration enable smooth collaboration and file sharing within organizations, simplifying workflow transitions between personal and team-based file management. The streamlined system includes robust security measures for effective access control.
This integration provides an efficient solution for businesses to enhance productivity and manage content seamlessly.
Exact Online is a cloud-based ERP solution for small and medium-sized businesses. It helps manage finances, operations, and customer relationships in one place. With real-time insights and customizable reporting, it streamlines processes and supports business growth.
DocuSign is a digital platform that allows people to sign and manage documents online, making it easier to handle paperwork without needing physical copies or in-person signatures.
Organisations we've empowered
Contact our experts
Want to know more about our services? Curious to learn how we can help? Our team of media & communications experts is ready to answer any questions you might have. We look forward to hearing from you.
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Frequently asked questions
Is your question not among the frequently asked questions? Then get in touch with our specialists. We are happy to help you further!
We sell complex packages of subscriptions and advertising space. Can Salesforce handle that complex product management?
Salesforce Communications Cloud and Media Cloud are built precisely for complex product management, such as bundles of subscriptions and advertising space. You can record and manage composite products and pricing agreements in one system. As a result, selling and invoicing complex packages becomes a lot more manageable.
Our marketing, sales and service teams work with separate systems. How do we get a single customer view?
By having marketing, sales and service work in the same platform, a shared customer view emerges. Each team sees the same data and contact history, so customers do not have to tell their story over and over again. Resolve IT helps get your teams aligned around that customer view.
We want more return on our advertising budgets. How does Salesforce help with that?
Salesforce gives insight into which campaigns and channels actually deliver returns. By combining advertising revenue and customer data, you get a clearer view of where your budget has the most effect. Those insights help you invest more precisely.
Customers reach us via web, phone, social and email. Can Salesforce bring those channels together?
Yes. Salesforce brings channels such as web, phone, social and email together, so customer contact runs through one omnichannel environment. A customer can start a conversation on one channel and continue it on another without losing information. Your teams see all interactions in one place.
How does Salesforce help us increase a customer's value across their entire lifetime?
Salesforce helps you increase customer value across the entire lifetime by giving insight into behaviour, preferences and opportunities for additional services. You can make relevant offers at the right moment and spot churn early. That way you get more value out of existing customer relationships.