Grip on contracts, service and compliance, at large customer volumes
Energy and utility companies juggle complex tariffs, strict regulation and high contact volumes. We bring contract management, field service and customer communication together in Salesforce, so you deliver reliable service at scale and effortlessly meet your reporting obligations.
- New contracts +420
- Renewals +1.8K
- Cancellations -260
Complex contracts and strict rules, managed in separate systems
We speak with organisations in your sector every day. These are the challenges we hear time and again, and exactly what we are built for.
- Many contract types, tariffs and renewals that are hard to track manually
- Field service, planning and customer data sit in separate systems
- Reporting obligations take a lot of time without a standardised process
- Customers expect 24/7 self-service you can’t currently offer
- Outages and requests aren’t followed up centrally
- No complete view of the customer across all touchpoints
What we set up for your sector
Salesforce, tailored to the processes that truly matter to you.
Contract & tariff management
Manage all contract types and tariffs centrally, with automatic alerts for renewals.
Field service
Smart scheduling of technicians and service orders around a central customer and connection view.
Self-service portals
Customer portals for meter readings, invoices and requests: 24/7 and without pressure on your service desk.
Compliance & reporting
Standardised, automated compliance and reporting processes that save time.
Metering & back-office link
Connect metering, billing and back-office systems for one reliable data source.
Service & contract dashboards
Real-time insight into SLAs, contract changes, outages and customer satisfaction.
What it ultimately comes down to
Good to know for your sector
Can Salesforce handle recurring billing for energy contracts?+
Yes. The Billing Platform invoices contracts automatically per period, including payment reminders and direct debit. High volumes run through without manual work.
How do we manage contracts and renewals in Salesforce?+
Contracts, terms and renewal moments are recorded centrally. Automatic signals ensure renewals and indexations are picked up on time.
Does our customer and company data stay up to date?+
Yes. Datasolver keeps business customer data automatically in sync with the Chamber of Commerce register, important for compliance and correct invoicing.
Does Salesforce connect to our existing systems?+
Yes. Accounting is connected via our Influx Connectors; industry-specific systems are integrated through custom API integrations.
Recognise these challenges?
Schedule a no-obligation consultancy call: we think along with you, with no strings attached.