AI agents that work while your team sleeps
Salesforce Agentforce lets you deploy autonomous AI agents across sales, service, marketing and operations: without code, without delays, without human intervention for routine tasks. Resolve IT guides you from strategy to live production.
Agentforce: far beyond a chatbot
Agentforce is Salesforce's platform for autonomous AI agents that independently complete tasks: handling cases, qualifying leads, drafting quotes and guiding customers, all based on your own business data in Salesforce and Data Cloud.
As a Salesforce Gold Partner, we implement Agentforce tailored to your organisation. We configure the agents, connect your data sources and ensure the AI acts within boundaries you define.
- Autonomous agents for service, sales and marketing
- Built on your own Salesforce data: no black box
- Seamless escalation to a human when needed
- Visible and auditable: every action is traceable
What you get
We define together which tasks Agentforce takes over and design the agents around your processes.
Connecting Agentforce to your Salesforce data, external systems and knowledge base.
Clear boundaries for the AI: what can the agent decide independently and when does it escalate?
Dashboard with agent performance, success rates and improvement areas after go-live.
How we get it done
Use-case workshop
We identify which processes benefit most from AI automation and where the ROI is highest.
Agent configuration
We build and test the agents in your Salesforce environment, including connections and knowledge base.
Pilot & validation
Agents run in a controlled pilot first. We measure accuracy and adjust guardrails accordingly.
Go-live & adoption
Roll-out to production with team training and a monitoring plan for continuous improvement.
The partner that gets the job done
We combine deep Salesforce expertise with a practical approach, and stay involved until you see real results.
Certified Gold Partner
Resolve IT holds the Salesforce certifications and partner experience to implement Agentforce responsibly.
Safe and transparent
We configure only agents that operate on your own data: no unmanaged AI acting outside your control.
Measurable ROI
We measure the baseline upfront and demonstrate after go-live how much time the agents save versus manual work.
Good to know
What is the difference between Agentforce and Einstein?+
Einstein adds AI insights to existing Salesforce screens (predictions, recommendations). Agentforce is a fully autonomous agent platform that independently performs tasks and makes decisions: a step beyond copilot.
Do we need Data Cloud for Agentforce?+
Data Cloud is not mandatory, but strongly recommended. It gives agents access to a unified customer dataset, significantly improving decision quality.
Is Agentforce suitable for our mid-sized business?+
Yes. Agentforce is scalable and available for mid-sized organisations too. The highest-ROI use cases are typically customer service automation and lead qualification.
How long does an Agentforce implementation take?+
A first agent is typically live within 4–8 weeks. More complex setups with multiple agents and Data Cloud integration take 2–4 months. Schedule a call for a tailored estimate. For Marie-Stella-Maris, for example, an agent automatically translates knowledge base articles for their international rollout.
What is the difference between Agentforce and Fin?+
Agentforce is Salesforce's own platform for autonomous AI agents, broadly deployable across sales, service, marketing and operations. Fin is a specialised AI Customer Agent (formerly Intercom) for service, sales and e-commerce, which integrates natively with Salesforce. The two can also be deployed together. Resolve IT is a Gold Partner for both platforms: see our Fin implementation & managed services for more information.
Ready to get started together?
Schedule a no-obligation call. We think along with you and show you what is possible.