Your Salesforce always performing at its best, without you having to think about it
Salesforce evolves three times a year with a major release. Without proactive management, small issues accumulate into major disruptions. Our Managed Services keep your environment fast, secure and up to date, with a dedicated contact who knows your organisation.
Proactive management, not reactive firefighting
Most organisations only notice something is wrong when a user complains or an automation stops. We flip that around: we spot problems before they affect you, manage the impact of Salesforce releases and continuously optimise your environment.
You get a dedicated team that knows your processes and setup inside out: not an anonymous helpdesk ticket, but a partner who thinks ahead with you.
- Proactive monitoring of automations, integrations and data quality
- Release management for every Salesforce update (Spring, Summer, Winter)
- User support and change request management
- Continuous optimisation based on usage data
What you get
We monitor your automations, integrations and flows and intervene before an error impacts your business process.
For every Salesforce release we test the impact on your environment and make necessary adjustments.
Your end-users can count on fast help from a dedicated contact who knows the context.
Every quarter a report on platform health, changes made and recommendations for the next period.
How we get it done
Intake & handover
We take over your environment through a thorough intake: setup, documentation, open issues and wishes.
Set up monitoring
We configure monitoring tailored to your critical processes and set up alerting and escalation paths.
Manage & support
Ongoing management, release management and user requests are handled within the agreed SLA.
Quarterly review
Each quarter we jointly review platform health and set priorities for the coming period.
The partner that gets the job done
We combine deep Salesforce expertise with a practical approach, and stay involved until you see real results.
Dedicated contact
No anonymous ticket system. You always work with someone who knows your organisation and Salesforce setup.
Release-aware
Salesforce rolls out a major release three times a year. We ensure your environment moves with it every time, without issues.
Flexible SLA
From light support to fully managed: we tailor the SLA to your organisation's size and criticality.
Good to know
What exactly is included in Managed Services?+
That depends on your SLA. Standard includes proactive monitoring, release management, user support and quarterly reporting. Custom arrangements are possible.
Can you take over an environment someone else built?+
Yes. We start with an intake audit to understand the setup and map any technical debt. After that we take over management.
What is the minimum contract duration?+
We typically work with an initial 12-month contract, rolling thereafter. Schedule a call for a tailored quote.
We already have an internal Salesforce admin. Can you work alongside them?+
Absolutely. Many clients combine an internal admin for day-to-day questions with our team for release management, complex issues and backlog tasks.
Ready to get started together?
Schedule a no-obligation call. We think along with you and show you what is possible.