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Energy & utilities

The landscape of the utility industry is changing rapidly. Navigating these developments requires innovative tools that help utility providers simplify their operation, reduce costs and meet evolving customer expectations. Salesforce provides a sophisticated platform that supports energy and utility providers in this journey, offering tailored digital tools to help them excel at delivering their services.

Resolve IT is your trusted partner in harnessing these Salesforce solutions. Our team of experts is here to help your organisation tap into the true power of Salesforce. We help you design a custom implementation, ensure seamless integration with your existing systems, and provide both comprehensive training and ongoing support.

Salesforce shines in areas like:

Microsoft Teams, a collaborative communication platform developed by Microsoft Corporation, has become one of the most popular tools for remote and in-office work, owing to its numerous advantages.

Most popular are the Collaboration, Meeting and File Sharing Functionalities which come with the out of the box solution

Exact Online is a cloud-based ERP solution for small and medium-sized businesses. It helps manage finances, operations, and customer relationships in one place. With real-time insights and customizable reporting, it streamlines processes and supports business growth.

OneDrive and SharePoint integration enable smooth collaboration and file sharing within organizations, simplifying workflow transitions between personal and team-based file management. The streamlined system includes robust security measures for effective access control.

This integration provides an efficient solution for businesses to enhance productivity and manage content seamlessly.

SAP provides a wide range of enterprise software solutions, including ERP, customer relationship management, and supply chain management, assisting businesses in managing their operations, data, and resources effectively to enhance productivity and decision-making.

 

DocuSign is a digital platform that allows people to sign and manage documents online, making it easier to handle paperwork without needing physical copies or in-person signatures.

 

What can Salesforce do for you?

Unlock a 360-degree customer view

Collect all customer interactions, service histories, and billing details on a centralised platform. Provide better service and improve customer satisfaction through utilities that help understand and anticipate customer needs.

Streamline field service management

Simplify the scheduling, dispatch, and oversight of field service activities, whether it’s maintenance, inspections, or installations. Integrate with tools for real-time tracking of field service personnel, to guarantee timely and efficient service delivery.

Leverage advanced analytics and reporting

Gain insight into consumption patterns, service disruptions, and operational efficiency. Empower decision-makers with customisable dashboards to monitor key metrics and facilitate data-driven strategies and optimal resource allocation.

Optimise customer touchpoints

Offer customers user-friendly portals to view their consumption data, pay bills, report issues, or access energy-saving tips. Enhance the customer experience through mobile solutions that allow for instant communication, service requests, and information access.

Organisations we've empowered

Contact our experts

Want to know more about our services? Curious to learn how we can help? Our team of media & communications experts is ready to answer any questions you might have. We look forward to hearing from you.

If you have general questions about Resolve IT, kindly use our contact form. One of our team members will get back to you promptly.

Contact form

Rinse van Dorp

Managing Director

Rick Koevoets

Managing Partner
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