Automating business processes

Many of the tasks that employees perform on a daily basis and spend a lot of time on can be automated. This indicates that automation is going to have a huge impact on the way we work in the coming years. And perhaps more importantly, it indicates that automating business processes should be a priority.

What is business process automation?

Automating business processes means letting computers and software, rather than employees, perform certain tasks and processes within a company. This ensures that repetitive, time-consuming work is done faster and more efficiently in many cases. Plus employees keep more time for important tasks. Win-win in other words!

More and more companies are using process automation to replace manual tasks with automated solutions. This reduces costs and increases productivity.

Which business processes can be automated?

Within every business, there are processes that are suitable for automation. A good example is the invoicing process. Every company sends out invoices and everyone knows that a lot of time is always needed to prepare, check and send them. An automated invoicing process ensures that employees spend much less time and fewer mistakes are made. The software ensures that invoices are prepared and sent automatically and that payments are tracked.

Automated processes at PayPlaza

A great example of automated business processes is our assignment for PayPlaza. PayPlaza is an innovative player in the financial sector. This party focuses on the future of Point Of Sale payments, including terminals and software.

Through workshops, Resolve IT automated processes in sales, service, logistics and back office, together with the PayPlaza team. The customer experience was central to this. Automation brings down the number of administrative tasks and customer queries, enabling PayPlaza to achieve its Service Level Agreements.

The PayPlaza case

How to determine which processes are suitable for automation

There are several considerations you need to make when wondering where to start automating business processes. We like to reduce the considerations to the three most important considerations/questions you need to ask yourself:

• What do you want to achieve with business process automation? In other words: what is the purpose of automation?
• What technology do you want to use for this purpose? Consider the scalability, security and integration capabilities of the technology.
• What is the impact on employees and is retraining needed, for example, to make the automation as successful as possible?

What are the biggest benefits of business process automation?

Automating business processes brings several benefits. The four main benefits are:

• Increase in efficiency
  By automating business processes, you spend less time on manual, repetitive tasks. As a result, processes run faster and more accurately, leading to time savings and lower operational costs.
• Cost savings
  Automating business processes increases efficiency and reduces human error. This helps companies reduce costs such as labour costs, material wastage and error corrections, which improves profitability.
• Better decision-making
  Automated systems provide valuable data and analysis in real-time, allowing companies to make faster and more informed decisions. This ensures competitive advantage and increased customer satisfaction. In short, automation enables companies to operate more effectively and competitively in an increasingly digital business landscape.
• Time savings
  With process automation, you save significantly on the time spent on routine tasks. This time saving can make your organisation more efficient and gives space to focus on initiatives that add real value and make work more interesting for colleagues.